About Us


Core Services of Northeast Tennessee is licensed by the State of Tennessee Department of Health and Tennessee Department of Intellectual and Developmental Disabilities.


Core Services of Northeast Tennessee holds 4-year Person Centered Excellence Accreditation through CQL|The Council on Quality and Leadership.  Core Services of Northeast Tennessee was a 2017 recipient of CQL “Award of Excellence”, an award recognizing innovative and emerging practices in the achievement of outcomes for persons with disabilities.  The agency has completed Tennessee Department of Intellectual and Developmental Disabilities requirements for designation as a PERSON CENTERED ORGANIZATION.  The agency is a 2018 Tennessee Department of Intellectual and Developmental Disabilities “Enabling Technology Transformation Agency” and a provider mentor through the DIDD Tennessee Employment First Leadership Initiative (TEFLI).


Core Services of Northeast Tennessee receives funding primarily through the State of Tennessee-Department of Intellectual and Developmental Disabilities, TennCare-Home and Community Based Waiver, Department of Finance and Administration.

The State of Tennessee matches by a percentage funding formula administered by the Centers for Medicare and Medicaid Services (CMS), for services administered in the community. These are referred to as Home and Community Based Medicaid Waiver. Some services are provided with 100% state dollars.

Governing Board

Core Services has a volunteer Board of Directors, representing a varied degree of backgrounds, some as business leaders, some as parents and also represented by a service recipient. The Board meets quarterly, the third Monday of the month, July, October, January, and April. Board meetings are open to the public. The board members serve a three (3) year term and may serve a second consecutive three (3) year term before they must come off for one (1) year.

Board Members

Judith Cole, Chairperson Lorie Marks
Bob Armstrong, Treasurer Cathy Galyon, Secretary
Cathy Muse Cynthia Chambers
Jimmy Zukas Teresa Smith
Donna Fulkerson James Bowman
Mary Little

Management & Support Staff




Susan Arwood
Executive Director
Nick Filarelli
Program Coordinator
Kara Jenkins, RN
Medical Case Manager
Cindy Frosley
Director of Employee
Development & Finance
Adam Gothard
Financial Independence Liaison
Jessica Dunn
Case Manager
Angie Cobble
Program Supervisor
Trina Davidson
Program Supervisor
Susan Heiser
Program Supervisor
Brian Kennedy
Program Supervisor
Alyssa Shoun
Employee Development Specialist
Megan Buckles
Training & Healthcare
Krista Meadows
Administrate Assistant